Terms of Service

Thank you for selecting Spa at Bell House. Our staff is committed to serving you and will continually strive to surpass your expectations with the finest service and products. We look forward to your visit.

As a courtesy to other guests and our staff, please call to book your appointment. We require a valid credit card at the time of booking. Cancellations and time changes must be received at least 24 hours prior to appointment time to avoid a $25 cancellation fee. All groups of 10 or more must be paid in advance.

The client right-to-know guarantee: We guarantee that our staff will educate you on the service you are receiving and make recommendations for home use on all products. You will be given a complimentary service if we fail to do so.

Check In Policy: We ask that you arrive at least 15 minutes before your appointment in order to fill our all consulting forms.

Late Arrivals: Arriving late my result in shortening your appointment in order to prevent delays for other guests. Arriving 15 minutes late will result in rescheduling.

Return Policy: All sales are final on used or opened products. Exchanges only will be given for unued and unopened products within seven days of purchase.

Children: To ensure that you have the best possible service, we request that you make childcare arrangements. In doing this, you enable us to provide the best spa experience for all clients.

Cell Phones: Please turn your phones off or to silent (not vibrate!). Enjoy your time with us uninterrupted.

Gratuity: To show your appreciation to the staff for excellence services, gratuities may be given at your discretion. For parties of four or more a 20% gratuity will be automatically charged.

Dress: A spa experience can only be gained if you are completely comfortable. Please dress to your comfort level while you are enjoying one of our many therapies. Robes and slippers are at your disposal in every room as well as in each locker.